Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: October 2026

At Bloopi Toys Co., we aim to make shopping easy, convenient and enjoyable. We deliver our toys, squishies, sensory products and novelty items to customers throughout South Africa.

Please read our Shipping & Delivery Policy before placing your order.

1. Delivery Locations

We currently deliver within South Africa only.

We offer nationwide courier delivery to major cities, towns and selected outlying areas, subject to courier service availability.

Unfortunately, we do not currently offer international shipping.

2. Order Processing Times

Once your order has been placed and payment has been successfully received, we will begin processing your order.

Orders are generally processed within 1–3 business days.
Business days exclude weekends and South African public holidays.
Orders placed over weekends or public holidays will be processed on the next business day.
During busy periods, promotions or peak shopping seasons, processing may take slightly longer.

You will receive confirmation once your order has been processed and dispatched.

3. Delivery Times

Estimated delivery times after dispatch are:

Main centres: 2–5 business days.
Regional towns: 3–7 business days.
Outlying and remote areas: 5–10 business days.

Please note that these are estimated delivery times and not guaranteed delivery dates.

Delays may occur due to courier operational issues, adverse weather conditions, public holidays, peak periods or circumstances beyond our control.

4. Shipping Fees

Delivery charges will be calculated and displayed at checkout before payment is completed.

Shipping costs may vary depending on:

Your delivery address.
The size and weight of your order.
The courier service available in your area.

Any applicable delivery charges will be clearly displayed before you complete your purchase.

5. Courier Services

We use third-party courier companies to deliver orders safely and efficiently throughout South Africa.

Once your order has been dispatched, you will receive tracking information where available.

Customers can use the tracking details provided to follow the progress of their delivery.

6. Tracking Your Order

Once your order has been handed over to the courier, tracking details will be shared via email or WhatsApp, where applicable.

Please allow some time for the courier's tracking system to update after collection.

If you experience any difficulties tracking your order, please contact us for assistance.

7. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please ensure that the following details are correct:

Full name and surname.
Contact telephone number.
Complete physical delivery address.
Suburb, city and postal code.
Any additional delivery instructions.

Bloopi Toys Co. cannot guarantee successful delivery where incorrect or incomplete information has been provided.

If you notice an error in your delivery details, please contact us immediately. We will try to make the necessary changes before your order is dispatched.

8. Failed Deliveries

Please ensure that someone is available at the delivery address to receive the parcel.

If a courier cannot complete delivery due to an incorrect address, nobody being available, or repeated unsuccessful delivery attempts, the parcel may be returned to us.

Additional delivery charges may apply if a new delivery arrangement is required due to circumstances caused by incorrect customer information or missed delivery attempts.

This does not affect any rights you may have under applicable consumer protection legislation.

9. Lost, Delayed or Damaged Parcels

If your parcel appears to be delayed, lost or damaged during transit, please contact us as soon as possible.

We will liaise with the relevant courier company to investigate and assist with resolving the issue.

Please notify us immediately if your parcel arrives visibly damaged.

Your statutory consumer rights remain protected, and responsibility for the goods will be handled in accordance with applicable South African consumer protection legislation.